Because we are an independent bookshop run by volunteers, the people you’ll meet in our shop all want to be here. Our team are genuinely excited by what we are doing, so you should always find a smiling face at Kett’s Books.
At any given time we will have around twenty people who work regular shifts in the shop. They come from a variety of backgrounds and range in age from 9 to well into their 70s. We get to know our people to find a good fit between the skills they bring, their aspirations to develop, and what we need to run the business.
The shop is run by the community, and our volunteers are eager to tell you about it. And because our book selection is curated by all our knowledge, they will help you discover a book you didn’t know you even wanted.
However little or much time you have, you can be a part of Kett’s Books’ success – you can tell people about us, become a Friend, join as a member, or simply decide that every other book you buy will be from us.
We thrive on advocacy, and we demonstrate it in how we work: we believe that a bookshop is the sort of place where we should be talking to each other, working together, and making something wonderful happen.
Here’s some more about our volunteers:
People who help in the shop
Since our opening February 2014 we have only closed shop for a total of three shifts due to lack of volunteers. Our business continuity relies on a strong team of reliable people who have got to know the business and its processes, and are able to represent us confidently. Some of these volunteers are fulfilling a lifelong dream of working in a bookshop. Some are looking for additional skills as they prepare to set off on their own life adventures. In every case, the person you see when you come into Kett’s Books has stepped up to high expectations on learning about our shop and the book trade, and we couldn’t do it without them.
People who help out occasionally
Sometimes we just need an extra pair of hands. We have a handful of customers and supporters who enjoy our company and are willing to be on-call, for instance in case we need someone to open the door for customers on a busy day. Another set of helpers have just left us their phone number, to be available with advice whenever we need it. We are always interested in hearing from our regular supporters if you’d like to be this bit more involved.
For those who believe in what we do and want to make a financial contribution, we run a Friends scheme. For a (minimum) donation of £20 a year, Friends become a card-carrying supporter of Kett’s Books, which means that whichever volunteer they visit on any given day, they are instantly recognised as ‘one of us.’ Friends enjoy a 10% off most purchases and a range of other benefits. You can read more and find out how to sign up on the Friends page.
Behind the cosy shopfront is an organised company, registered as a Community Interest Company, with a formal set of Members who vote on the big decisions the shop may take – for instance before we venture into any big risk, the members would discuss the matter and take a vote on the best interests of the company. Members usually meet quarterly, and meetings usually last exactly an hour.
We are interested in recruiting new members from amongst our existing supporters, so do speak to one of the team if you are interested.
In addition to the shop being run by the Members, we do have Directors who support the shop manager with decision-making. Again, we are actively interested in expanding this group, so do speak to one of the team if you have professional skills you think would support our work.
People who are good to us
These are too many to name! From the customers we know by name, to the friendly journalists at Archant, to the advice other Wymondham shopkeepers gave when we first opened, we are grateful for every helpful conversation and every bit of encouragement. All good things add up to our community, and we consider every one of them part of our success.